PRIVACY POLICY

QARA Consultancy Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we, as Data Controller, collect, use, and protect your personal information when you visit our website and engage with our services.

Information We Collect

We collect the following personal information from our website visitors and clients:

• Name
• Email address
• Telephone number
• Business address

How We Obtain and Use Your Information

Most of the personal information we process is provided to us directly by you when you contact us to enquire about our services, or when we enter a contractual agreement with you. We also collect some information as part of our website Cookies (see below for further information on Cookies).

We use your personal information for the following purposes:

• To provide and manage our services.
• To communicate with you, including responding to your enquiries and sending relevant information about our services.
• To improve our website and services based on your feedback and interactions.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Legitimate Interests: We may process your personal information to pursue our legitimate interests, such as improving our services and ensuring effective communication.
• Contractual Obligation: We may process your data when you enter a contractual arrangement with us.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we will retain your information for two years from our last contact.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or disclosure. We will not share your personal data with any other organisations or individuals.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Rectification: You have the right to request the correction of any inaccurate or incomplete personal information.
• Erasure: You have the right to request the deletion of your personal information under certain circumstances.
• Objection: You have the right to object to the processing of your personal information under certain conditions.
• Restriction: You have the right to request the restriction of processing your personal information under certain conditions.
• Data Portability: You have the right to request the transfer of your personal information to you or another organization, where applicable.

Please contact us at admin@qaraconsultancy.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can raise a compliant by contacting us at admin@qaraconsultancy.com. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data:

Address: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF United Kingdom

Phone: 0303 123 1113  

Email: casework@ico.org.uk

Website: ico.org.uk